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services internet webdezines offers

FAQs/Policies


  • WHAT ARE YOUR HOURS?

    We aren't your regular 9 to 5 business. I have a full time day job. So that means, I work sporadic hours in the evening. So we aren't always accessible by phone. The best thing to do if you do need to call, is leave a message. However, our policies do expect that all clients send all information related to their website to our email. All updates, questions etc, will be dealt with within 48 business hours (Mon to Fri). We do work weekends too, but it's also sporadic.
    Does this affect getting your site created, or updated?? .. ABSOLUTELY NOT! We might even be working in the middle of the night some days ;) We get the job done and have for over 27 years!



HOW COME YOUR CHARGING ME TO MEET TO DISCUSS MY SITE?

If you are local and it's required, we will meet you the first time for a consolation FREE of charge. However, any further meetings in person will be billed at our hourly rate and will also require an appointment.


WHAT DOES A WEBSITE COST?

Well, you won't need to take out a mortgage, or give up an arm or even a leg! It's actually much more affordable then you think. We like to boast that our prices are better then most. Prices aren't a deep dark secret, but we prefer not to have a price list online as competitors like to, well compete ;)
We do however, offer FREE estimates, so just shoot us an email annae@internetwebdezines.com. Let us know what your hoping to achieve and we'll get you a price ASAP. Consultations are always free.


HOW LONG HAS INTERNET WEBDEZINES BEEN IN BUSINESS?

We can proudly can say, over 27 years! With clients all over the world! We were actually, one of very few in Canada way back when. Today, there are many types of designers out there. Many good, many not so good. We've been doing it a long time and we love what we do!



WHY PICK US OVER THE COMPETITORS?

Well, for one thing, we have customers that have been with us nearly as long as we've been in business! We are super affordable compared to most other companies and best of all, WE LOVE our work and make sure you love it too!!



WHY LEAVE INTERNET WEBDEZINES FOR THE COMPETITORS?

There are times, sadly, that people just clash :( and unfortunately, there are times a client needs to move on to a different company. Either because we requested it, or the client did. Either way, we totally understand. If you, the client wants to move on please let us know and we'll do what we can to make the move as smoothly as possibly. We won't take it personal, it happens.



WHAT CHOICES DO I HAVE?

There are several ways we can work with you to get the site that works best for you!
1. We create and maintain your professional, mobile friendly website.

2. We create your professional, mobile friendly website through wordpress that can allow you to do your own updates

3. You can create your own site free with some costs for domains and hosting with a site like wix.com. This place allows YOU to create and maintain your own site without any help from me!
Sounds easy? Well, it can be a bit intimidating, so you might need us after all. :)
We have set up/created several sites on wix for the client at very affordable rates. Then trained them to update it (which is super easy!). The only down fall is you're creating a site on a server that could be gone tomorrow, no questions asked. I doubt they are going anywhere, anytime soon, but that is the risk you take with using online sites to create your website.


HOSTING WITH WIX?

If we set your site up with wix, once payment is received from your end, we will send the required payments to Wix. However, once you take over the site, you will be required to replace the credit card for renewal to yours. This way, any renewals will come out directly.


WHY DIDN'T MY WIX SITE RENEW?

When we hand the site over to you, we provide the information required to add your own credit card to the site. Once it's completed, we set the site to not renew. When you follow the directions to add your credit card, before the due date, your site will renew with no issues.
(For those that don't take care of the site and have me send an invoice each year, I still shut off the renewal so it doesn't come out of my account. If payment isn't received by the renewal date once the invoice is sent out, your site will not renew. This includes any emails or domains tied to Wix as well.)


WHAT IS HOSTING?

We like to keep everything under the same roof. This way your not getting invoices from different companies so we offer hosting for your site. Web hosting is your presence on the Internet. It is where your unique domain name is pointed and where you store your web files, allowing access to your site 24/7. The hosting is only available to clients. We don't offer hosting to non-clients.
If you go with the Wix set up - the site is hosted with Wix, not on our server. You can still order your domain through us and have it point to Wix.


CAN I UPDATE MY OWN SITE?

There are three ways to get your site completed as mentioned above. If you choose option 2 or 3, you are able to update your own site. Option one does not allow you to update your own site, even if you have the knowledge, as it on my server with 100's of other clients. If you decide down the road you would like to update your own site and you have option 1, you would be required to relocate your site to a new hosting company or you can use the one we use and I can assist you to set you up. But the individual who will update the site will be responsible for the work on the site. Just shoot us a message and we can discuss the procedures.


WHAT IS A DOMAIN NAME?

This is used to make marketing much easier. Example, if you were to host a site on quaker parrots with us, the address would be: http://www.internetwebdezines.com/quakerparrots. Whereas, if you purchase a domain name it could be: http://www.quakerparrots.com. Much easier to use on a business cards etc. Affordable too!

As well, when we order all domains, we put them in our name to avoid all the spam that follows new domains. We will gladly switch it to your name if you prefer. Just ask us. You will most likely end up with a lot of spam - so ask us how we can set your domain to private and how much.


DO YOU OFFER EMAILS?

We no longer offer emails on our server. Those of you who have existing emails, your email is the responsibility of your in-house IT people.


HOME COME YOUR CHARGING ME EXTRA FOR LOGOS, GALLERIES, SLIDE SHOWS ETC?

When we quote a website, we try to gather as much info about the site as possible, from how many categories, what type of content etc. Then we quote based on the time it will take to achieve this. If you decide after payment you want other features that were not discussed, it is NOT included in the orginal price. This can include, but not limited too; designing/redesigning (once your site has been designed and you decide you don't like the color or layout and you want us t to start over - we have no problelm with doing so, however, we bill by the hour. IT IS NOT included in your original quote) logos, rewriting content, emails, large photo galleries, slide shows, business cards etc.


I DON'T LIKE IT, START OVER OR REQUIRING SEVERAL CHANGES/PROOFS?

All logos, slides, galleries etc include 2 proofs/changes. If more changes are required, we start an hourly rate unless otherwise discussed.
When it comes to the website, once the front page is created and several inside pages are completed, if you decide, as mentioned above, that you don't want the colors or the design and you want us to start over, there is an hourly rate applied.


I REALLY NEED A WEBSITE, BUT I HAVE A LOT OF BILLS AND CAN'T AFFORD ONE. CAN YOU GIVE ME A BETTER DEAL OR FREE OR BARTER ?

We do barter on occasion if the product is something we can use. We also have very affordable options for even the smallest business out there.

There are also a lot of websites online today that allow YOU to create your own FREE website with some costs for domains and hosting. See above in what choices I have. Unfortunately, we can't offer lower prices or free for anyone. We have bills to pay too.


CAN I SELL MY PRODUCT ONLINE?

Yes you can. We use paypal, which is free. The only cost requirements will be the set-up of each product connected to paypal for your site. If using wix, there are several options availble for accepting payments online. Give us a shout to find out your options.


WILL YOU WRITE MY CONTENT?

No, we do not write your content. Because we are not aware of your business/product etc, it would be impossible for us too write the content. All content must be provided by the client in electronic format. We can however give you ideas for categories etc compared to other companies selling the same product.


DO YOU SPELL CHECK OUR CONTENT?

It is not included in your original price. We do not spell check your content unless hired to do so.


WILL YOU UPDATE OUR SITE AS YOU SEE FIT?

NO! We will NEVER update a client's site unless we've been given instruction to do so by the client only. (the person we dealt with originally to create the site). If updates are requested by other staff etc, we must get a confirmation by the client first before procedding.


CAN I SEND YOU UPDATES AND GET THEM COMPLETED RIGHT AWAY? OR CAN I JUST CALL YOU ANYTIME AND EXPECT YOU TO DO THE WORK FOR ME RIGHT AWAY?

NO, sorry, we are always super busy and we have a personal life in between as well. If you have something you need completed, you MUST always send the request by email. All updates are completed within 48 business hours unless otherwise stated. If you'd like to do a phone call to discuss some website issues, please book a time with us first.


HOW MUCH ARE UPDATES?

Once your site is completed with everything we quoted, anything new will be billed at our hourly rate of $45/hour. Example, layout changes, new page additions and so on.


WHAT IF I NEED HELP WITH SOMETHING NOT RELATED TO MY SITE?

Sometimes you might decide you want to learn something new, or use something new, such as paypal. That's great! We'd be glad to assist at our hourly rate and with notice. Please send an email with what you require. We will send a quote for the time it will take.


CAN ANY OF MY STAFF SEND YOU UPDATES?

NO, we prefer one person chosen to send us changes. We've had situations where a staff contacts us for a deletion or change and it was not requested by the owner.


MY SITE IS OUTDATED, CAN YOU HELP ME?

With technology changing everyday, coding changes and how people look at websites changes. The biggest change is a lot of people are using mobile devices. If you had a site created with us in the past years, chances are, it's outdated and not mobile friendly. The good news is, all existing clients will get a GREAT DEAL if they decide they want to update their site.


WHO OWNS THE SITE?

You do, once it's completed and paid in full. There are some stipulations if you change designers etc. Such as keeping our business name on the copyright if the layout isn't changed along with a few other small details. So please be sure to give us a shout to learn more.


WHY CAN'T I FIND MY SITE IN THE SEARCH ENGINES?

Once your site is completed and uploaded, it can take up to six months, sometimes more, before the search engines will find your site. In the initial creation of your site, we search engine ready your pages and submit your site to the top engines. In most cases, your site will start to appear in a few months. For a hourly fee, Internet WebDeZines can work with your site in more depth for search engines if you are not satisfied with the results.
Do be careful of companies claiming they can get you a number one position guaranteed.


WHY DOES THE OTHER COMPANY CLAIM TO BE BETTER PRICED OR OFFER BETTER SERVICES?

On occasion, other companies do contact our clients and try to convince them they have better prices, better service and so on. Web Design is a competitive business. There are many great designers and there are many not so great designers. The way we see it, if another company has to cut-throat to gain clients, then they can't be too honest to start with.
It's really a personal choice and we would be glad to answer any questions if such an incident were to arise. We strive to offer the most affordable, and effective Internet Marketing we can and we do it because we love our work!
If you have additional questions, please E-mail: annae@internetwebdezines.com or call (705)-642-6392.


WHAT IF I DON'T PAY MY INVOICE?

All invoices sent are due upon receiving. We do expect payment to be promt as we are with your updates. After 2 weeks, we add Interest. After 30 days, we hold any further updates and send one more warning. To prevent your site from being shut down, be sure payment arrives before the 30 days. If you have emails on your account, they will no longer be in service as well if your site gets closed down.


DO I HAVE TO PAY UPFRONT?

Yes, the total amount is due before starting on the website. All payments are non-refundable.


IS MY MONEY REFUNDABLE

Unfortunately, no. This includes yearly renewals, any invoicing, website fees etc. Even if you renew your site and then change your mind and move on to a new company.


MY SITE/INTERNET/EMAIL IS DOWN

Unfortunately, technology isn't always as reliable as we'd like it to be. Internet sometimes goes down - email goes down - websites/hosting goes down. We do our best to make sure everything runs smoothly, but sometimes things are out of our hands. Internet WebDeZines is not responsible for any down time, loss of emails, income etc. for any of the reasons mentioned above or not mentioned.

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